Refund Policy
Welcome to PebbleGarden! We value your patronage and want to ensure that your experience with us is pleasant. Please read our Refund Policy carefully to understand how we handle returns and refunds for orders made on pebblegarden.sbs. This policy applies to all customers within United Kingdom.
Order Cancellation
If you wish to cancel your order, you may do so within 10 minutes after placing it by contacting us at +44 20 7946 0958. We strive to prepare and deliver your order promptly, so cancellations after this period cannot be guaranteed.
Returns & Refunds
As we deal with perishable goods, returns are generally not accepted. However, we understand that there might be exceptional circumstances, such as receiving an incorrect or damaged item. In such cases, please contact us within 2 hours of order delivery to report the issue.
We will require photo evidence of the incorrect or damaged item. After reviewing the evidence, if your return request is approved, we will process a refund or provide a replacement. Refunds will be credited back to your original method of payment within 7-10 business days.
Incorrect Orders
If you receive an order that is not as you specified, please notify us immediately at +44 20 7946 0958. We will arrange for the correct order to be sent to you without any additional charge, or offer a refund if the correct order cannot be fulfilled.
Refund Amount
The refund amount will correspond to the cost of the item(s) and tax, excluding delivery fees. All refunds will be issued in £.
Non-Refundable Items
Certain products are non-refundable. This includes gift cards and some sale items. We will clearly mention on the product page if an item is non-refundable.
Contact Us
If you have any questions or concerns regarding your order, please reach out to us at +44 20 7946 0958. Our customer service team is available to assist you with any inquiries or issues related to our Refund Policy.
We are located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Policy Changes
We reserve the right to amend this Refund Policy at any time. All changes will take effect immediately and will be posted on our website. This policy was last updated on April 1, 2023.
Thank you for choosing PebbleGarden.
We hope your experience with us will be a delightful one. Remember, our goal is to serve you the best pizzas and to ensure that you are completely satisfied with your order from PebbleGarden.